Before Booking!

In Studio Sessions

- PLEASE TRY TO ARRIVE ON TIME OR AT LEAST WITH 15MINS TO SPARE, AS THIS WILL IN TURN GIVE US ENOUGH TIME TO FINISH YOUR HAIR, OR MAKE UP ON TIME AS WELL.

- IF YOU RUN OVER 15 MINS LATE YOUR APPOINTMENTS WILL BE CANCELLED, YOUR DEPOSIT WILL NOT BE REFUNDED. REGULAR HAIR & MAKE UP SESSIONS USUALLY TAKE ON AVERAGE 1 - 2 HOURS!

- UPON ARRIVING FOR YOUR MAKEUP APPOINTMENT, PLEASE ENSURE THAT YOUR SKIN IS FREE FROM ANY MAKEUP, AS THIS WILL SAVE US TIME FROM REMOVING IT!

- IN THE CASE YOU NEED TO ANSWER YOUR PHONE, PLEASE DO SO FOR EMERGENCY REASONS ONLY. WE ARE IMPLEMENTING THIS RULE BECAUSE IT CUTS TIME IN YOUR MAKEUP APPOINTMENT & SO BE CONSIDERATE OF OTHERS.

- IN ORDER TO SECURE A BOOKING FOR MAKEUP OR HAIR, ROUGHLY A 30% DEPOSIT PAYMENT IS REQUIRED AT CHECKOUT.

- PLEASE NOTE IF YOU DON'T SHOW UP FOR YOUR APPOINTMENT OR YOU CANCEL LAST MINUTE, YOUR DEPOSIT WILL NOT BE REFUNDED, WE OFFER A GENEROUS RESCHEDULING OPTION ON THE WEBSITE, SO PLEASE USE IT OR CALL US.

- IF YOU ARE FEELING SICK PLEASE ADVISE US A DAY BEFORE YOUR APPOINTMENT. PLEASE DON'T FORCE THINGS (IF YOU ARE SICK) AS YOU RUN THE RISK OF INFECTING OTHERS!

For Call Outs

- THIS IS FOR THE TRAVELLING OR GROUP APPOINTMENTS WHERE I COME TO YOU, PLEASE NOTE THAT, THESE USUALLY ARE FOR A MINIMUM OF 3 CUSTOMERS & ON TOP OF THE INITIAL DEPOSIT AN ADDITIONAL CALL OUT FEE WILL BE REQUIRED FOR FUEL COSTS.

- THE CALLOUT FEE IS BILLED AT A FLAT RATE PER PERSON

BRISBANE GREATER AREA IS $30 PER PERSON.
GOLD COAST & SUNSHINE COAST AREA IS $40 PER PERSON

- THIS PER PERSON FEE REMAINS APPLICABLE FOR THE SAME DESTINATION, AS IT ENCOMPASSES EXPENSES & INCONVINIENCES OF TRANSPORTATION OF HEAVIER BAGS DUE TO INCREASED LUGAGGE & TOOLS OF THE TRADE SUCH AS, MAKEUP, BRUSHES, LIGHTS & HAIR STYLING EQUIPMENT.

- THIS FEE ALSO COVERS INSURANCE & IS NOT LIMITED TO PETROL & LABOUR COSTS & ACCOUNTS FOR THE ADDITIONAL TIME REQUIRED FOR THE SERVICE.

- ALL PARKING & VALET PARKING FEES WILL BE COVERED BY THE CLIENT(S)!